Refunds and cancellation

This policy is part of the Terms of service and applies to every Lukkio subscription sold by [Legal entity name].

Trying Lukkio costs nothing

The first 14 days are free and need no card. After that the Free plan stays free. You only pay when you choose to upgrade to Pro, at US$25 per user per month, billed monthly in advance.

How to cancel

• Open Settings › Plan and billing in the app and choose Cancel Pro.
• Or email hello@lukkio.com from the account owner's address.

Cancellation takes effect at the end of the month you have already paid for. You keep Pro until then; no further charge is taken. Your account then continues on the Free plan and nothing is deleted. You can also close the account completely from Settings, or ask us to.

When we refund

• Charged in error. If we charge you for seats you did not add, charge you twice, or charge you after you cancelled, we refund the difference in full.
• First Pro payment. If you upgrade and change your mind within 14 days of your first Pro payment, email us and we refund it in full.
• Service failure. If Lukkio is unavailable for more than 24 consecutive hours through our fault, we credit or refund the affected days on request.

Outside these cases, monthly payments already made are not refunded when you cancel; you keep the service to the end of the paid month instead. Where local consumer law gives you further rights, those rights apply.

How refunds are paid

Refunds go back to the card that was charged, through Adyen, within 10 business days of our confirming the refund. Your card issuer may take a few more days to show it.

Questions

Write to hello@lukkio.com with your company name and the email you signed up with. We reply within two business days.