Refunds and cancellation

Every new workspace starts with a 14-day free trial. You add a credit or debit card at sign-up, which is checked but not charged. If you cancel before the trial ends, you are never charged. We email you at least 7 days before the trial ends to remind you.

If you do not cancel, your plan starts automatically the day after the trial ends, on the billing cycle, seats and add-ons you chose. Current prices are on our pricing page.

Because the trial lets you use Lukkio in full before paying, all payments are final. Once a payment is taken, it is not refunded, in whole or in part. This includes:

• monthly and yearly plans, including the unused part of a month or year after you cancel;
• seats, add-ons and AI credits that you bought but did not use;
• reducing seats or add-ons, or changing your billing cycle, during a term;
• periods when you did not use Lukkio; and
• suspension or termination of your workspace for a breach of our terms.

1. Open Settings › Plans & Billing in the app.
2. Open the ⋯ menu on the status card and choose Cancel Subscription.
3. Choose a reason, then confirm with Yes, Cancel.

You can also email hello@lukkio.com from the account owner's address.

Your cancellation takes effect at the end of your trial, or at the end of the month or year you have already paid for. You keep full access until then, and no further charge is taken. Until that date, the cancellation shows as a Cancellation Request on Plans & Billing, and you can withdraw it with Cancel Request.

When the cancellation takes effect, the workspace is suspended. Its data is archived for 180 days and then permanently deleted, unless you reactivate the workspace in that time. If you want a copy of your data, export it before your cancellation takes effect. Reactivating starts a new paid term at the current price, with no new trial.

If we charge you twice for the same thing, charge you for seats or add-ons you did not add, or take a charge after your cancellation took effect, tell us within 60 days of the charge and we will reverse the incorrect amount. Reversals go back to the card that was charged, through Adyen, usually within 10 business days of our confirming the error. Your card issuer may take a few more days to show it.

If you have a question about a charge, please write to us before contacting your card issuer, so we can look into it quickly. If a valid charge is disputed with your card issuer, we may suspend the workspace until the dispute is resolved.

Nothing in this policy takes away any right that the law gives you and that cannot be excluded by contract.

Write to hello@lukkio.com with your company name and the email address you signed up with. We reply within two business days.