Terms of service

Who you are dealing with

Lukkio is a web-based property CRM operated by [Legal entity name] (company number [Company registration number]), [Registered address], Hong Kong ("we", "us"). These terms are a contract between us and the company or person who opens a Lukkio account ("you"). By creating an account you accept them.

The service

Lukkio lets an agency manage listings, contacts, deals, viewings, activities and campaigns, publish listings to property portals, and use AI assistance for writing and matching. You use it in a web browser. The features available on each plan are those listed on the pricing page at the time you use the service. We add and improve features over time and may retire a feature with reasonable notice.

Your account

You must give accurate details when you sign up and keep them current. Keep your sign-in details confidential. You are responsible for everyone you add to your company account and for what they do with it. Tell us at once if you believe your account has been used without permission.

Plans, trial and payment

• Trial. Every new account gets 14 days of the full service, counted from the first record you create. No card is required to start.
• Free plan. After the trial your account continues on the Free plan, within the limits published on the pricing page, for as long as you like.
• Pro plan. Pro costs US$25 per user per month. It is billed in US dollars, monthly in advance, for the number of user seats you choose, starting on the day you upgrade and renewing automatically on the same day each month until you cancel. Adding a seat mid-month is charged pro rata for the rest of that month.
• Payment. Payments are taken by card through Adyen, our payment service provider, using the details you enter in the app. If a payment fails we will retry and let you know; if it is still unpaid after 14 days we may move the account to the Free plan.
• Taxes. Prices exclude any sales tax, VAT or similar charge that applies where you are; where we are required to collect it, it is shown before you pay.
• Price changes. We can change the price of a plan with at least 30 days' notice by email. The new price applies from your next renewal after the notice period.

Access to the service is delivered instantly in your browser at sign-up and on upgrade; there is nothing to ship.

Cancellation and refunds

You can cancel Pro at any time from Settings. Your Pro access runs to the end of the period you have paid for, after which the account drops to the Free plan. You can close your account entirely at any time. How refunds work is set out in the Refunds and cancellation policy, which forms part of these terms.

Your data

The records you put into Lukkio remain yours. You give us permission to store and process them only as needed to run the service for you. You are responsible for having the right to hold and use the personal data you enter about your contacts. How we handle personal data is set out in the Privacy policy. You can export your data from the app, and you can ask us to delete it when you close your account.

Third parties

We rely on other companies to provide parts of the service: cloud hosting providers for storage and computing, Adyen for payment processing, AI model providers for the AI writing and matching features, email delivery providers for messages sent from the app, and the property portals you choose to publish to. Publishing to a portal is subject to that portal's own terms. We do not control these third parties and are not responsible for their services.

Acceptable use

• Use Lukkio for your own property business.
• Do not resell access, share an account outside your company, or scrape the service.
• Do not upload unlawful content or send unlawful or unsolicited messages through it.
• Do not attempt to break, overload or reverse-engineer the service.

We may suspend or close an account that breaks these rules, after telling you where we can.

Availability and support

We aim to keep Lukkio available at all times but do not promise uninterrupted service; we may take it down briefly for maintenance and will try to give notice. Support is by email at hello@lukkio.com; Pro accounts get priority.

Liability

Lukkio is provided as described on this website. To the extent the law allows, we are not liable for indirect losses, lost profits or lost data, and our total liability to you in any 12-month period is limited to the amount you paid us in that period. Nothing in these terms excludes liability that cannot be excluded by law.

Changes to these terms

We may update these terms. If a change is material we will email you at least 30 days before it takes effect. Continuing to use Lukkio after that date means you accept the new terms.

Governing law and disputes

These terms are governed by the laws of Hong Kong, and its courts have exclusive jurisdiction over any dispute. Before going to court, write to us at hello@lukkio.com and we will try to resolve the matter with you within 30 days.

Contact

[Legal entity name], [Registered address], Hong Kong. Email hello@lukkio.com.