Terms & Conditions

1.1 Lukkio is operated by Property Raptor UK Limited, a company registered in England and Wales under company number 14043258, whose registered office is at Zeeta House, 200 Upper Richmond Road, London SW15 2SH ("Lukkio", "we", "us", "our").

1.2 These Terms & Conditions, the Licensing Agreement (including its Data Processing Schedule) and the Refunds and cancellation policy together form one agreement (the "Agreement") between us and the business that opens or uses a Lukkio workspace ("you", "your"). The Privacy Policy explains how we handle personal data.

1.3 You accept the Agreement when you tick the acceptance box and create an account, start a trial or first use Lukkio, whichever happens first. The individual who accepts confirms that they have authority to bind the business they sign up for. If they do not have that authority, they must not create the account.

1.4 If the documents conflict, they apply in this order: the Data Processing Schedule (for personal data only), then the Licensing Agreement, then these Terms & Conditions, then the Refunds and cancellation policy.

1.5 The Agreement is written in English. A translation is for convenience only, and the English version prevails.

2.1 Lukkio is sold only to businesses and professionals, such as real estate agencies, brokerages, developers and their staff. By accepting the Agreement you confirm that you are acting for the purposes of your trade, business or profession, and not as a consumer.

2.2 Every person who signs up or uses Lukkio must be at least 18 years old.

2.3 Because Lukkio is a business service, laws that protect consumers do not apply to the Agreement, to the extent the law allows this.

3.1 You must give accurate and complete details when you sign up, and keep them up to date.

3.2 The person who creates the workspace is its account owner (shown in the app as Superadmin). We may rely on instructions from the account owner, and from any other user with the Superadmin role, as instructions from you.

3.3 You are responsible for everyone you give access to your workspace (your "Users"), for what they do in Lukkio, and for keeping sign-in details confidential. Tell us at once at hello@lukkio.com if you believe your account has been used without permission.

4.1 Every new workspace starts with a 14-day free trial, which begins when the workspace is created. To start it you give a billing address and a valid credit or debit card. The card is checked but not charged.

4.2 Unless you cancel before the trial ends, your paid plan starts automatically and the first charge is taken the day after the trial ends. We will email the account owner at least 7 days before the trial ends to remind you.

4.3 Each business gets one trial. Reactivating a workspace, or opening a new workspace for the same business, does not start a new trial. We may refuse or end a trial if we reasonably believe it is being used to avoid paying.

4.4 Lukkio is provided during the trial on the same terms as a paid plan, except that nothing is charged.

5.1 Plans. Lukkio is sold on a yearly plan (a term of 365 days) or a monthly plan (a term of 30 days), for the number of seats you choose, with any add-ons you choose, such as the WhatsApp Business add-on. A seat is the licence one active User needs. The prices, and what each plan and add-on includes, are those shown on our pricing page and at checkout when you buy.

5.2 Billing in advance and renewal. Fees are billed in advance, in US dollars. Your first paid term starts with the first charge. Your plan, with all its seats and add-ons, then renews automatically for another term of the same length at the end of each term until you cancel.

5.3 Your payment authority. You authorise us, through our payment provider, to charge the card on your account for the first charge, every renewal, and every seat or add-on you add, without asking you again each time. This authority lasts until your cancellation takes effect.

5.4 Changes during a term. Seats and add-ons share your plan's billing cycle and renewal date. Adding a seat or add-on part-way through a paid term is charged at once, pro rata for the days left in that term. Reducing seats or add-ons, or changing the billing cycle, takes effect at your next renewal.

5.5 Payment. Payments are taken by card through Adyen, our payment service provider. We do not store card numbers.

5.6 Failed payments. If a payment fails, we will retry the card over the following days and email you after each failed attempt, and your access continues while we retry. If the final retry fails, the subscription expires and the workspace is suspended until payment is made or the subscription is reactivated.

5.7 Taxes. Prices exclude VAT, sales tax and similar charges. Where we are required to collect them, they are added to the price and shown before you pay. If you are required by law to withhold any tax from a payment to us, you must increase the payment so that we receive the full amount we would have received without the withholding.

5.8 Price changes. We may change our prices by giving at least 30 days' notice by email. The new price applies from your first renewal after the notice period ends.

5.9 Invoices. Every charge creates an invoice, which you can view and download in Settings › Plans & Billing.

5.10 Card disputes. If you have a question about a charge, contact us first at hello@lukkio.com. If you dispute a valid charge with your card issuer, we may suspend your workspace until the dispute is resolved.

6.1 All payments are final. Fees are not refunded once paid, in whole or in part. This applies to monthly and yearly plans, to the unused part of any term, to unused seats, add-ons and AI credits, to reductions and plan changes, to periods when you do not use Lukkio, and to suspension or termination caused by your breach of the Agreement.

6.2 The only exceptions are a charge we made in error, which we will correct as set out in the Refunds and cancellation policy, the case in clause 8.3 where we discontinue Lukkio, and any refund that the law requires us to give and that cannot be excluded by contract.

6.3 Cancelling. You can cancel at any time in Settings › Plans & Billing, or by emailing us from the account owner's address. Cancellation takes effect at the end of your trial or at the end of the term you have already paid for. You keep access until then and no further charge is taken. Until it takes effect, you can withdraw the cancellation.

6.4 After cancellation. When the cancellation takes effect, the workspace is suspended. Its data is archived for 180 days and then permanently deleted, unless you reactivate the workspace within that time. Reactivating starts a new paid term at the price then current, with no new trial.

7.1 We may suspend your workspace, or any User or feature, immediately if:

1. a payment is overdue;
2. you or your Users breach the Licensing Agreement, including its acceptable use rules;
3. your use creates a security risk, or could harm Lukkio, other customers or third parties;
4. a law, a regulator, a court, a property portal, Meta, or our payment provider requires it; or
5. we reasonably suspect fraud or other unlawful activity.

7.2 Where we lawfully can, we will tell you why, and we will restore access once the cause is resolved. Fees continue to apply during a suspension caused by you.

8.1 You may end the Agreement by cancelling under clause 6.3.

8.2 We may end the Agreement by notice to you if you materially breach it and do not put the breach right within 14 days of our notice; immediately, if the breach cannot be put right or is a breach of the acceptable use rules; or immediately, if you become insolvent, enter into an arrangement with your creditors, or have a liquidator, receiver or administrator appointed.

8.3 We may stop offering Lukkio, or your plan, by giving you at least 60 days' notice. If we do, we will refund the fees you prepaid for the part of your term after the date the service stops.

8.4 When the Agreement ends, your right to use Lukkio ends, and your data is handled as set out in clause 6.4. Clauses 5.7, 6, 9 to 12, 17 and 18, and any other terms that by their nature should continue, survive the end of the Agreement.

9.1 We will provide Lukkio with reasonable skill and care.

9.2 Apart from clause 9.1, and to the extent the law allows, Lukkio is provided "as is" and "as available". We do not promise that Lukkio will be uninterrupted or free of errors, that it will meet your particular needs, that it will work with every system you use, or that using it will make you compliant with any law or with the rules of any portal or platform. We do not promise that output from AI features will be accurate, complete or suitable for your purpose.

9.3 Our website, sales materials, demonstrations, help articles and any roadmap or "coming soon" feature describe Lukkio in general terms. They do not form part of the Agreement and are not promises about what Lukkio will do for you.

9.4 All terms, conditions and warranties that would otherwise be implied by law, including as to quality, fitness for purpose and the supply of services, are excluded to the extent the law allows.

10.1 Nothing in the Agreement limits or excludes liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot be limited or excluded by law.

10.2 We are not liable, whether in contract, tort (including negligence), breach of statutory duty or otherwise, for:

1. indirect, special or consequential loss;
2. loss of profits, revenue, commission, business, contracts, deals, opportunities, goodwill or anticipated savings;
3. loss or corruption of data, except where caused by our failure to take the security measures described in the Licensing Agreement. You should keep your own export of data that matters to you;
4. loss caused by third-party services, including property portals, Meta and WhatsApp, email providers, AI model providers, hosting providers and payment providers;
5. loss caused by content you or your Users enter, publish or send, or by your reliance on AI output; or
6. loss caused by events outside our reasonable control (clause 15).

10.3 Our total liability to you for all claims arising in any 12-month period is limited to the greater of the fees you paid us for Lukkio in the 12 months before the event giving rise to the first claim, and US$100.

10.4 Nothing in this clause limits your obligation to pay fees or your obligations under clause 11.

10.5 Our liability is reduced to the extent that your own act or omission contributed to the loss.

10.6 Time limit for claims. Any claim against us arising out of or in connection with the Agreement must be started, by issuing court proceedings under clause 18, within 12 months after you became aware, or ought reasonably to have become aware, of the facts giving rise to the claim. A claim not started within that period is barred, to the extent the law allows. This time limit does not apply to our claims against you for unpaid fees or under clause 11.

11.1 You will indemnify us, our affiliates, and our and their directors, officers and employees, against all claims, losses, fines, penalties, costs and expenses (including reasonable legal fees) arising from:

1. the data and content you or your Users put into, publish from or send through Lukkio, including listings, lead pages, campaigns, emails and WhatsApp messages;
2. a breach by you or your Users of any law, including laws on data protection, direct marketing, unsolicited messages, property advertising, real estate licensing and permits, and consumer protection;
3. a breach by you or your Users of the terms or policies of a property portal, Meta, an email provider or any other third-party service you connect to Lukkio, including their rules on how leads are used, stored or combined; or
4. any other breach of the Agreement by you or your Users.

11.2 We will tell you promptly about any claim covered by clause 11.1, allow you to take over its defence with counsel reasonably acceptable to us, and give you reasonable help at your cost. We may take part in the defence with our own counsel at our own cost. You may not settle a claim in a way that admits fault on our part, or places an obligation on us, without our written consent.

12.1 Each party will keep confidential the non-public information it receives from the other in connection with the Agreement, use it only for the purposes of the Agreement, and protect it with at least reasonable care. This does not apply to information that is or becomes public through no fault of the receiving party, that it already lawfully had, that it receives lawfully from someone else, or that it develops independently.

12.2 A party may disclose confidential information where the law, a regulator or a court requires, giving the other party notice first where it lawfully can.

12.3 These obligations continue for 3 years after the Agreement ends, and for as long as the information remains a trade secret. Your data in Lukkio is protected by the Licensing Agreement and its Data Processing Schedule.

13.1 We develop Lukkio continuously and may add, change or remove features. If a change removes a core feature of your plan, we will give you reasonable notice.

13.2 We may update the Agreement. If a change is material, we will email the account owner at least 30 days before it takes effect. Other changes take effect when we post them. The date at the top of each document shows when it was last updated.

13.3 If you do not agree to a material change, you may cancel before it takes effect, and the previous version will then continue to apply to you until your paid term ends. If you keep using Lukkio after a change takes effect, you accept it.

14.1 We send notices to the account owner's email address or show them in the app. You send notices to us at hello@lukkio.com or to our registered office.

14.2 An email notice is treated as received on the next business day in England after it is sent, unless the sender receives a delivery failure message.

15.1 We are not responsible for any failure or delay caused by events outside our reasonable control, including failures of hosting, AI, portal, messaging or payment providers, internet or power failures, cyberattacks, natural disasters, epidemics, war, terrorism, civil unrest, strikes, and acts or orders of any government. We will take reasonable steps to limit the effect. This clause does not excuse your obligation to pay.

16.1 You confirm that neither you nor any of your Users is located in, or owned or controlled by persons located in, a country or territory subject to comprehensive sanctions, or is named on a sanctions list issued by the United Nations, the United Kingdom, the European Union or the United States. You will not use Lukkio in breach of sanctions or export control laws. We may suspend or end the Agreement immediately if this clause is breached.

17.1 Assignment. We may transfer the Agreement, or any of our rights or obligations under it, to an affiliate or to a buyer of all or part of our business, and we will tell you if we do. You may not transfer the Agreement without our written consent. We may use subcontractors and remain responsible for them.

17.2 Entire agreement. The Agreement is the whole agreement between us about Lukkio and replaces any earlier discussion, proposal or understanding. Terms in your own purchase order or other documents do not apply.

17.3 Severability. If any part of the Agreement is found unenforceable, the rest continues to apply, and the unenforceable part is modified to the minimum extent needed to make it enforceable.

17.4 No waiver. If we do not enforce a right straight away, we can still enforce it later.

17.5 Relationship. Nothing in the Agreement creates a partnership, joint venture, agency or employment relationship.

17.6 Third parties. No one other than you and us has a right under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of the Agreement, except the persons named in clause 11.1 and, for the mobile apps, Apple as set out in the Licensing Agreement.

17.7 Electronic acceptance. The Agreement may be accepted and records kept electronically, which has the same effect as signing on paper.

18.1 The Agreement, and any dispute or claim arising out of or in connection with it (including non-contractual disputes or claims), is governed by the law of England and Wales.

18.2 Before starting any proceedings, the party with the complaint must write to the other with the details, and both parties will try in good faith to resolve it within 30 days.

18.3 The courts of England and Wales have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with the Agreement, including its existence, validity, interpretation, performance, breach or termination, and any non-contractual dispute or claim.

18.4 Clause 18.3 does not prevent either party from seeking urgent injunctive or interim relief from any competent court, or us from bringing a claim for unpaid fees in the courts of the place where you are established.

Property Raptor UK Limited, registered in England and Wales, company number 14043258. Registered office: Zeeta House, 200 Upper Richmond Road, London SW15 2SH. Email hello@lukkio.com.