Cancel or change your plan

You can switch between yearly and monthly billing, change the number of seats, or cancel your subscription from Settings → Plans & Billing. Changing the cycle or your seats keeps everything as it is. Cancelling suspends the workspace at the end of your term, and its data is deleted 180 days later unless you reactivate.

Before you start

• You are a Super Admin, or your role has the Billing permission. Only they can open Plans & Billing.
• Check the next billing date on Plans & Billing. Cancellations, seat reductions and billing-cycle changes take effect at the end of the period you have paid for; until then they show as pending requests under the status card.

Switch between yearly and monthly

1. Open Settings → Plans & Billing.
2. Open the ⋯ menu on the status card and choose Change Billing Cycle.
3. Confirm the new cycle. The review shows your seats and add-ons at the new prices, the payment schedule and the next charge date.
4. Click Confirm.

Nothing is charged now, in either direction. The change shows as a Billing Changes Request under the status card and the new cycle starts at your next renewal, at the new prices. Cancel Request withdraws it and the plan renews as before.

Change the number of seats

Adding and removing seats is covered in Choose and manage your seats. In short: added seats are charged pro rata today; removed seats stay until your renewal date and are not refunded.

Cancel your subscription

1. Open Settings → Plans & Billing.
2. Open the ⋯ menu on the status card.
3. Choose Cancel Subscription.
4. Read the confirmation. It shows the date your workspace access runs to.
5. Choose a Cancel Reason. If you pick Others, add a line under Tell us details.
6. Click Yes, Cancel.

The cancellation shows as a Cancellation Request under the status card, and the billing contact and every Super Admin receive a Subscription Cancelled email.

During the trial, the confirmation also says that once you cancel you will no longer be able to enjoy the free trial. Your access still runs to the end of the trial, and nothing is charged.

You can also cancel by emailing hello@lukkio.com from the account owner’s address.

What happens after you cancel

• You keep access to the end of your trial or the term you have paid for. No further charge is taken, and nothing is refunded for the rest of the term.
• On that date the workspace is suspended. Everyone who signs in sees Your workspace is suspended. The Super Admin can choose Reactivate or Log out; everyone else can only log out.
• The workspace data is archived for 180 days, then deleted.
• Changed your mind? Until the end date, Cancel Request under the status card withdraws the cancellation and the plan renews as usual.
• While a cancellation is pending, other plan changes are not allowed.

Reactivate a suspended workspace

A Super Admin can bring the workspace back within the 180 days, from the suspended page or the email. You choose the Yearly Plan or the Monthly Plan and the number of seats, then pay with Pay Now. The full amount is charged at once: there is no new trial and no proration. The new term starts on the payment date, and Welcome back! confirms that your data, settings and shared links are working again.

Refunds

Payments already made are not refunded when you cancel; you keep Lukkio to the end of the paid period instead. Lukkio does refund in full if you were charged in error, or if you change your mind within 14 days of your first payment, and credits the affected days if the service is down for more than 24 hours. Refunds go back to the card, through Adyen, within 10 business days. The detail is in the Refunds and cancellation policy.