Every new Lukkio workspace starts with a 14-day free trial. You add a card when you sign up, but nothing is charged during the trial, and if you cancel before it ends you’re never charged.
What the trial includes
The trial is the plan you chose at sign-up, the Yearly Plan or the Monthly Plan, with the number of seats you picked. Your team has full access while the trial runs.
When the 14 days start
The trial starts when you sign up: the moment your card is checked on Complete your order and your workspace is created. The first charge is the day after the 14-day trial ends. See Sign up and start your 14-day trial for the sign-up steps.
Your card at sign-up
On Complete your order you enter a billing address and a credit or debit card. When you click Start 14-day free trial, the card is checked but not charged. Due today is always US$0.00.
Keeping track
- Settings → Plans & Billing shows your status card with a FREE TRIAL header, your seats and what they will cost after the trial, and the next billing date. Only a Super Admin, or a role with the Billing permission, can open it;
- From day 8, a banner on Plans & Billing tells you the date your paid subscription begins. You can close it.
What happens when the trial ends
If you do nothing, your plan begins automatically the day after the trial ends:
- Your card is charged, in advance, for the seats you chose.
- The status card changes to ACTIVE.
- The billing contact and every Super Admin receive Your Subscription Is Now Active and Your Payment Has Been Captured, with the invoice.
If that first charge fails, the usual failed-payment rules apply. See Payment methods and invoices.
Change seats during the trial
Seats you add during the trial join the first charge at full price; there is no proration. Seats you remove come off the first charge straight away. See Choose and manage your seats.
If you decide not to continue
Cancel before the trial ends: open Settings → Plans & Billing, open the ⋯ menu on the status card and choose Cancel Subscription. You’re never charged. Your access runs to the end of the trial, then the workspace is suspended and its data is kept for 180 days before it is deleted. See Cancel or change your plan.
Prices
Plan prices are on the pricing page, together with the Terms and the Refunds and cancellation policy.
